Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
INFOMATIC Helpdesk
  1. INFOMATIC Helpdesk
  2. Scanner support

Scanner support

Your request for scanner device will be resolved here.

  • I need a scanner service.

    I have the INFOMATIC OnSite or SWAPit service contract and need to report a scanner defect.

  • I have a general question about the scanner

    Or I have scanner without support (OnSite/SWAPit) and even out the warranty and need diagnostic and repair of the scanner.

  • RICOH product registration

    I have a RICOH (PFU Limited) device and I need to register the product and support [RICOH Service Portal].

Powered by Jira Service Management
{"xsrfToken":"ffafb2e6685e436f91c2c6cb87d5b5819f96310d_lout","branding":{"id":"26","key":"helphw","name":"Scanner support","portalBaseUrl":"/servicedesk/customer/portal/26","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/26/96","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008bd9","headerLinkHoverBGColor":"#008bd9","headerBadgeColor":"#008bd9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/794a7e3b-0e49-48e0-ad6a-6fa7b9b65753/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZDdhYi0yNDEzLTRhODktYWFiMy0xODMwYWMxYjJjYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5NGE3ZTNiLTBlNDktNDhlMC1hZDZhLTZmYTdiOWI2NTc1MyI6WyJyZWFkIl19LCJleHAiOjE3ODM3NzE5NzAsIm5iZiI6MTc4Mzc3MTM3MH0.nlHj08fcgMRvcH0DpZxB4GHrViOIJD8Mf82Ldrp7Hy8&client=0174d7ab-2413-4a89-aab3-1830ac1b2ca6&mode=fit","logoId":"794a7e3b-0e49-48e0-ad6a-6fa7b9b65753","isLogoAvailable":true,"helpCenterTitle":"Welcome to INFOMATIC Helpdesk","sharedPortalName":"INFOMATIC Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to INFOMATIC Helpdesk","sharedPortalName":"INFOMATIC Helpdesk","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte na helpdesk portálu INFOMATIC","sharedPortalName":"INFOMATIC Helpdesk","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f99e8d3e-f844-45d4-a48f-555889a6aa57/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZDdhYi0yNDEzLTRhODktYWFiMy0xODMwYWMxYjJjYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5OWU4ZDNlLWY4NDQtNDVkNC1hNDhmLTU1NTg4OWE2YWE1NyI6WyJyZWFkIl19LCJleHAiOjE3ODM3NzE5NzAsIm5iZiI6MTc4Mzc3MTM3MH0.YaI7UY5Q4vFLbohehDJcEog0tilWT0wqEBulxKxt7_w&client=0174d7ab-2413-4a89-aab3-1830ac1b2ca6&height=300&mode=fit","bannerMediaApiFileId":"f99e8d3e-f844-45d4-a48f-555889a6aa57","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"26","key":"helphw","projectId":10030,"serviceDeskId":26,"name":"Scanner support","description":"<p>Your request for scanner device will be resolved here.</p>","portalBaseUrl":"/servicedesk/customer/portal/26","onlyPortal":false,"reqTypes":[{"id":"225","name":"I have a general question about the scanner","descriptionHtml":"","callToAction":"I have a general question about the scanner","introHtml":"<p>Or I have scanner without support (OnSite/SWAPit) and even out the warranty and need diagnostic and repair of the scanner.</p>","icon":11290,"iconUrl":"https://infomatic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11290","groups":[54],"key":""},{"id":"224","name":"I need a scanner service.","descriptionHtml":"","callToAction":"I need a scanner service.","introHtml":"<p>I have the INFOMATIC OnSite or SWAPit service contract and need to report a scanner defect.</p>","icon":11289,"iconUrl":"https://infomatic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11289","groups":[54],"key":""},{"id":"453","name":"RICOH product registration","descriptionHtml":"<p>Detailed description of registration on the \"PFU (EMEA) Limited, a RICOH Company\" service portal and registration of the RICOH scanner and support<br> (Standart or Extended Warranty, Service Plan):</p>\n<p><a href=\"https://infomatic.atlassian.net/wiki/external/NTc2MTM0YTRiZWMwNDNjZWFjYjk2M2RlZGU1MGFkN2Y\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://infomatic.atlassian.net/wiki/external/NTc2MTM0YTRiZWMwNDNjZWFjYjk2M2RlZGU1MGFkN2Y</a></p>","callToAction":"RICOH product registration","introHtml":"<p>I have a RICOH (PFU Limited) device and I need to register the product and support <span class=\"error\">[RICOH Service Portal]</span>.</p>","icon":11288,"iconUrl":"https://infomatic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11288","groups":[54],"key":""},{"id":"318","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10550,"iconUrl":"https://infomatic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":54,"name":"---"}],"orderMapping":{"54":[224,225,453]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":26,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPHW","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Czech (Czechia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMTc0ZDdhYi0yNDEzLTRhODktYWFiMy0xODMwYWMxYjJjYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzMzAxNDAzOTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzNzcyNTcwLCJuYmYiOjE3ODM3NzEzNzAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.O2Nkesq_nApzocB--JrMYgDpOuTAD3mW6uI-E4sV3ws","targetCollection":"upload-user-collection-1330140393","endpointUrl":"https://api.media.atlassian.com","clientId":"0174d7ab-2413-4a89-aab3-1830ac1b2ca6","tokenDurationInMins":20}},"sharedPortal":{"name":"INFOMATIC Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=infomatic","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ffafb2e6685e436f91c2c6cb87d5b5819f96310d_lout","baseUrl":"https://infomatic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://infomatic.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0174d7ab-2413-4a89-aab3-1830ac1b2ca6","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"39172edb0c494ab49ea16eebe4710be2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://infomatic.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}